Privacy Policy

PRIVACY POLICY

In this Privacy Policy, we provide you with all the relevant information about how we use your personal data as a user or customer. We encourage you to review this document carefully, as it will allow you to understand in depth how we process your personal information and what rights you can exercise over it.

This document contains the relevant information applicable to the management of personal data of our service users and customers.

If you want to know how we use cookies and other similar mechanisms that may be installed on the devices of those who access our platforms, we suggest you consult our Cookie Policy.

Our intention is to keep you informed clearly and transparently about how we use your data, so that you know in detail the implications of its processing, as well as the rights you can exercise in relation to it:

  • This Privacy Policy will always be available for consultation at any time.
  • Additionally, as you interact with us, we will provide you with specific information about each type of personal data processing.

 

1 - WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

We process your personal data from:

Huemaat FJ SL
Address: Calle Pélicano 17, Villaviciosa de Odón, 28670 (Madrid), Spain
Email: info@huemaat.com

Hereinafter, we will refer to Huemaat FJ SL as “we” or “the company.” This means that we are responsible for managing and protecting the personal information you provide us.

 

2 - FOR WHAT PURPOSE DO WE USE YOUR DATA?

Depending on the type of products, services, or functionalities you choose to use on each occasion, we will need to process different personal data from you. This data will generally include some of the following:

  • Identification information (such as name, last names, photo, language, country from which you connect, contact details, among others).
  • Economic and transaction data (such as information about your payments, cards, orders, returns, etc.).
  • Connection, location, and browsing information (for example, the location, your device's identification number, or the advertising ID).
  • Commercial information (such as your subscription to newsletters).
  • Personal and consumption preferences.
  • In certain cases, special categories of data, if necessary.

If we need certain data to enable a specific functionality or service within our Platform, we will indicate which fields are mandatory. If you choose not to provide them, you may not be able to complete your registration or enjoy certain functions or services.

We may also obtain data automatically, as with tracking technologies (e.g., browser cookies), both on the Platform and in our communications. Additionally, we may receive information about you through third parties when you use certain features or services.

Depending on how you interact with our Platform, we use your data for the following purposes:

A-    To manage your registration and identification as a user

If you choose to register as a user, we will need to process your data in order to recognize you as such and allow you to access all the functions available to registered users. You can close your account at any time by contacting us.

All data linked to your activity on the Platform will be associated with your account, allowing us to centrally consult all your information.

You can also choose to register or log in using a social network or another authorized provider (social login), if this option is available. In that case, your credentials (email, phone number, name, etc.) will be imported from your profile on that network or provider. Depending on the permissions granted, these services may send us additional data such as your photo, gender, or approximate age. We recommend reviewing the terms and policies of these services before linking them. We will not store this extra data without your express authorization.

Additionally, when you use this function, the social network or provider may receive data about your activity with us. Therefore, it is important to review their respective privacy settings and policies. It is possible that, to verify your identity on our Platform, you will need to complete a validation process, which may involve different methods, ensuring that you are the legitimate owner of the data you are using.

 

B-    For the execution, fulfillment, and development of the purchase or services contract you have requested

This purpose includes the processing of your data with the following objectives:

  • Contact you to inform you about updates or important aspects related to the products, services, or functionalities you have contracted, such as sending you quality surveys related to your experience.
  • Manage the payment of your purchases, without importance to the payment method used. If you decide to activate the feature to save payment data and shipping address for future purchases, we will need to process that information to activate and maintain this functionality. By accepting this option, your payment data will be registered and will automatically appear in future purchases, unless you modify or delete them from the corresponding section.
    In case we detect suspicious operations or behaviors that could indicate fraudulent use of our products or services, we may block the transaction or even close your account.
  • Manage exchanges or returns after a purchase and respond to inquiries about item availability or reservations made on the Platform, provided those functions are available at the time.
  • Issue invoices and receipts corresponding to the purchases you have made.
  • Offer you the use of other available functionalities or services on our Platform.
  • Provide you with certain personalized services, when these are available.
  • And finally, use your data to comply with our corresponding legal obligations.

 

C- To respond to inquiries or requests through Customer Service

We only process the essential information to resolve or manage your request.
If you choose to contact us through a chat enabled by social networks or other partners, some of your data (such as your name or user) will be imported automatically from that account.
Keep in mind that the information you enter through these channels will be subject to the privacy policies of the corresponding network or collaborator, so we recommend that you review both your privacy settings and their terms.

 

D- With advertising and marketing purposes

We process your data for promotional purposes, including:

  • Personalize the experience and make recommendations based on your interaction on the Platform, such as your purchases or browsing.
  • If you have subscribed to our newsletter, we will process your information to manage that subscription and send you personalized communications about our products or services through different channels (email, SMS, push notifications, if you have activated them).
  • This processing involves analyzing your user or customer profile, based on your purchase or browsing history, to identify your preferences and offer you products aligned with your interests.
    For example, if you click on certain items, we could suggest similar products and, if you are a registered user, activate functionalities such as cart recovery.
  • You can unsubscribe from the newsletter at any time and free of charge, through the specific section or the links included in our communications.
    You can also deactivate push notifications from your device settings.
  • Show you ads while you browse the Internet, both on our Platform and on external pages and social networks. Some of these ads may be linked to your browsing behavior or interests.
  • Share certain data with social networks or partner companies so that, as co-responsible for the processing, they can show you relevant ads for our brand.
    We recommend reviewing the privacy policy and settings of each social network to understand how they use your data.
  • Measure and segment the audience for our ads on other platforms, using technological tools provided by third parties (cookies, pixels, SDKs, etc.).
    We may provide them with identifiers such as your device's advertising ID or an identifier associated with a cookie. Consult our Cookie Policy for more information on this use.
  • Perform statistical analysis and market studies to improve our products and services. For example, by analyzing the pages you visit, the products you buy, or the services you use, we can better understand our customer base and improve our offerings.
  • Personalize our commercial communications, to which we can add additional information about our products or services, such as personalized recommendations based on your preferences.

 

3 - WHAT IS THE LEGAL BASIS THAT ALLOWS US TO PROCESS YOUR DATA?

To be able to process your personal data, we rely on the legal bases listed below, depending on the purpose for which we use the information.

A- When you register and use your account

The legal basis is your **consent**. When you register, you expressly accept the terms of our Privacy Policy.

B- When you make a purchase or contract a service

The legal basis is the **contractual relationship** between us. This includes managing payments, returns, and providing you with the services you have requested.

C- For advertising and marketing purposes

The legal basis is your **consent**, which you give us when you subscribe to our newsletter or accept the use of cookies for these purposes. You can withdraw this consent at any time.

D- To respond to inquiries or requests

The legal basis is our **legitimate interest** in responding to your requests. We need to process your data to provide you with a satisfactory service and address any questions you may have.

4 - HOW LONG DO WE KEEP YOUR DATA?

The retention period for your data depends on the purpose for which we process it.

A- To manage your account

We will keep your data until you decide to cancel your account. Once you close your account, we will proceed to delete your data, except for what is necessary to comply with legal obligations.

B- When you make a purchase or contract a service

We will keep your data for the duration of the contractual relationship and for the period necessary to comply with legal obligations, such as tax and accounting regulations.

C- For advertising and marketing purposes

We will keep your data until you unsubscribe from the newsletter or withdraw your consent. We will also delete your data if we do not detect any activity from you for a reasonable period.

5 - DO WE SHARE YOUR DATA WITH THIRD PARTIES?

We will only share your data with third parties when it is strictly necessary to fulfill the purposes described in this policy, such as with:

  • Payment service providers, for managing transactions.
  • Logistics companies, for delivery of your products.
  • Public bodies and authorities, to comply with legal obligations.

We may also use data processors, such as hosting or marketing service providers, who act on our behalf. These service providers have committed to us to comply with the relevant data protection regulations.

6 - WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

You have the right to:

  • Access your data. You can access the personal data we hold about you.
  • Rectify your data. You can request that we correct any inaccurate data we have about you.
  • Delete your data. You can request that we delete your data when it is no longer necessary for the purposes for which it was collected.
  • Oppose the processing of your data. You can object to the processing of your data in certain circumstances.
  • Limit the processing of your data. You can request a limitation on the processing of your data in certain cases, such as when you question its accuracy.

To exercise these rights, you can send a written request to **info@huemaat.com**, attaching a copy of a document that proves your identity.

7 - WHAT HAPPENS IF YOU PROVIDE US WITH DATA OF OTHER PEOPLE OR IF WE RECEIVE YOUR DATA FROM A THIRD PARTY?

If you provide us with data of other people, you are responsible for having informed them and obtained their consent. In certain cases, we may receive your data from third parties, for example, from social media providers if you use social login. In these cases, we will inform you about the origin and the categories of data received.

8 - MODIFICATIONS TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. We will notify you of any significant changes through our Platform or through other channels, such as email, so that you are aware of how we process your personal data.

9 - INFORMATION ABOUT COOKIES

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and for marketing purposes. For more information, please refer to our Cookie Policy.